Helping you keep your account secure is extremely important to us, so if you suspect that somebody else has accessed your Luno account, we’ve rounded up some steps that you can follow to secure it.
If you’re unable to sign in to your Luno account
Locking your account ensures that no one can send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days. Lock your account now!
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Press this button:
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Then let us know what happened
Report any suspicious transactions via the “Report it immediately” link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt).
Tip
Search for emails from no-reply@luno.com with a subject line that begins with “You have sent…”
If you are able to sign in to your account
Locking your account ensures that no one can send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days while you follow the steps below to self secure your account. Lock your account now!
To get started, sign in to your account and navigate to Profile, then Security. Go through each of these options to secure your account:
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Select Send cryptocurrency, and disable it by selecting DISABLE SEND
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Select Password, and then change your password to a new one
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Select Devices, then review and remove any devices you don’t recognise
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Select API keys, then review and remove any API keys you don’t recognise
Go to Profile, and then select Settings to find the contact details linked to your Luno account.
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On Mobile number, make sure that your number is correct. If it isn’t, change it on the web by selecting the three vertical dots to the right, and then Change
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Select Email, then review and remove any you don’t recognise. Also, make sure your correct email is set to ‘primary’
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Change the password on your email account
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Make sure that there are no email forwarding rules set up that you don't recognise
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Find out how to disable email forwarding on Gmail here.
Two-factor authentication, or 2FA, is an important security feature that will give your account an extra level of protection.
Find out how to set up 2FA on your account here.
Note
Never share your 2FA codes with anyone, even if the person claims to be from Luno. We’ll never ask you for your 2FA codes.
Report any suspicious transactions via the “Report it immediately” link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt).
Tip
Search for emails from no-reply@luno.com with a subject line that begins with “You have sent…”
You can review all of your transactions here.