Why can't I send crypto to, or receive crypto from, a third-party private wallet?

Does this apply to me?

Only if your Luno account is verified in Singapore.

In Singapore, we handle cryptocurrency sends and receives in line with the Travel Rule recommendations set by the Financial Action Task Force (FATF) and the Monetary Authority of Singapore (MAS).

The Travel Rule is an Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) control. It requires Virtual Asset Service Providers (VASPs) to identify the sender or recipient of a customer’s transaction, so that VASPs know where their customers are sending to and receiving from.

Tip

If you’d like to find out more about the Travel Rule, we’ve created a blog post that explains it in more detail.

Our aim is to lower the risk of cryptocurrency being used for money laundering or terrorist financing. While we recognise that many customers use private wallets for legitimate reasons, private wallets do present a higher risk of anonymity, because they can be created without providing identity information or agreement with any Terms of Use.

For this reason, we place certain restrictions on crypto sends to private wallets.

Note

A private wallet is a wallet address you create and control yourself. You own the private key for it.

This is different from a custodial wallet, which is a wallet address provided to you by a crypto platform (like Luno), where private keys are managed by the platform.


What types of wallets can I send to or receive from? 


Sending crypto

You can

  • Send crypto to yourself or someone else if it goes to a custodial wallet provided by a crypto exchange or platform, also known as a VASP. You’ll find a full list of approved VASPs here

  • Send crypto to your own private wallet, after verifying that you own the wallet by signing a message with it

You can't

  • Send crypto to a private wallet that you don't own

  • Send crypto to a private wallet that doesn't support message signing functionality (for example, an XRP or multisig wallet)


Receiving crypto

You can

  • Receive crypto from yourself or someone else if it comes from a wallet provided by an approved VASP

  • Receive crypto from your own private wallet, after signing a message to verify that you own that wallet

You can't

  • Receive crypto from a private wallet that you don't own. If you do receive funds from someone else's private wallet, please send it out to an approved VASP or a private wallet you own

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