You might’ve recently been asked to provide Luno with access to your current location, or you may have been unable to complete a transaction because of your location or permission settings.
This article will answer any questions you might have about sharing your location with Luno.
What do you use my location information for?
We check your location to make sure you’re not using Luno in a sanctioned country or in a region that is not supported by Luno.
Note
Your data is protected and encrypted, and you can control when and how you share your location in your device settings. For more information on how we gather, use, and secure your personal data, check out our Privacy Policy.
Why do you have to check that I’m in a supported region?
At Luno, we’re committed to making sure that cryptocurrency is used in a way that’s safe, secure, and also legally compliant. Before we launch our services in a new region, we first make sure that we’re properly set up to operate there.
The crypto industry has historically been unregulated, but that’s quickly changing, and we want to be at the forefront of that change.
Tip
You can learn more about Luno’s approach to ensuring compliance in the industry here.
You might think that it’s a bit strange for cryptocurrency, which is decentralised, to abide by regulations set by various authorities. But we believe that regulation is a good thing: it protects you, our customers, and inspires greater trust in the crypto industry as a whole.
Tip
Visit the Luno blog to read more about our views on regulation.
How do I share my location with Luno?
The Luno app or website will prompt you to grant permission to share your location when you start to make a transaction. When prompted, select the Allow option (this may be worded differently, depending on your device).
Alternatively, you can grant permission to share your location directly in your device or browser settings:
Touch and hold the Luno app on your home screen
Tap the app info icon
Go to Permissions, then Location
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Choose one of these options:
All the time: Luno can check your location at any time
Only while using the app: Luno can check your location while the app is open
Ask every time: Luno will ask you to share your location every time we need to check it
Tip
For more information, visit the Google Help Centre.
Open your Settings app
Go to Privacy, then Location Services
Check that Location Services is switched on
Scroll down to find and tap Luno
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Select one of these options:
Ask Next Time: Luno will ask you to choose how you share your location the next time we ask for it
While Using the App: Luno can check your location while the app is open
Always: Luno can access your location when the app is in the background
Tip
For more information, visit Apple Support.
Open Google Chrome, and click on the three dots at the top right corner
Select Settings from the menu
Go to Privacy and security, then select Site settings
Select Location
For the Default behaviour, make sure that Sites can ask for your location is checked
Check the list of websites under Not allowed to see your location. If Luno is not allowed to see your location, change this setting by clicking on Luno, then changing the Location drop-down option to Ask or Allow
Tip
For more information, visit the Google Help Centre.
Open Mozilla Firefox, click on the menu icon and select Settings
Go to Privacy & Security
Scroll down until you see Permissions. Next to Location, click on Settings
Check that you deselect/unselect the "Block new requests asking to access your location" checkbox
Select Save the changes
Sign in to your Luno account and grant permission to share your location with us
To complete the sign-in, please select Allow when prompted. Alternatively, you can grant permission to share your location directly in your device or browser settings
I’ve moved to an unsupported region and now I can’t transact. What can I do?
Once you’ve returned to a location we’re permitted to operate in, full functionality will be restored to your Luno account, and you can continue transacting as normal.