We may ask you for a proof of payment if your deposit has been unallocated. This may be for any number of reasons, though it’s very likely that the incorrect deposit reference number was used. Without the correct reference, it becomes quite hard for our team to track your specific deposit in the thousands they have to process daily.
In order for us to track your deposit and allocate it to the correct Luno wallet, you’ll have to upload a valid proof of payment from your bank. To make it a little easier for you, we’ve compiled a list on how to get your proof of payment document from the most popular banks in Malaysia.
Sign in to Maybank2U internet banking on your web browser
Select Personal Saver Account
Under Available Balance, select All Transaction History from the dropdown, and then M2U Transaction
Look for your bank transfer transaction and select the Download icon to the right
And lastly, select the Download icon once again at the top right-hand corner
Sign in to CIMB Clicks internet banking on your web browser
Select Pay & Transfer > Transaction History
Select Ref for the bank transfer you’re looking for
And lastly, select the '...’ option at the top right and then PDF to download
Sign in to Pbebank internet banking on your web browser
Select Account > View PBe transaction on the left panel
Select Account Number > Transaction Period and week > Next
Select Transaction Reference of the specific transaction you’re looking for
And lastly, Save as PDF to get your proof of payment
Sign in to RHB internet banking on your web browser
Select RHB now
Enter Name, secret word and password
From the side panel, select My Account > Transaction History
Lastly, download your proof of payment from there
Sign in to Hong Leong Connect internet banking on your web browser
Select Menu > History > Transactions
Select Transaction and Status > Recipient Name
And lastly, select Download Receipt to get your proof of payment
Log in to your AmBank Online account (App)
Select View AmOnline History
Select the Transaction you’re looking for
And lastly, select the ‘…’ option to the right and then Download Receipt