If your Luno account is verified in one country, but you’ve moved to another - and want to start using the local currency wallet in your new country - there are some steps you'll need to follow to get the ball rolling.
For the purpose of this guide, we’ll use the following example countries: Your Luno account is verified in South Africa, but you’ve moved to Australia. The same rules apply to a move between any of our supported countries.
Here's how
Step 1: Empty your local currency wallet
If you still have funds in your local currency wallet (ZAR), you’ll need to empty it before you can start your journey to using your account in Australia. This means that you’ll have to:
Withdraw all the funds from your ZAR wallet,
or buy crypto with all the funds available in your ZAR wallet.
Up to you. All that’s needed is that you have zero funds in your local currency wallet. You don’t need to remove your cryptocurrencies - only the funds in your local currency wallet.
Note
You won’t be able to keep both your old currency wallet and your new one. If you move from South Africa to Australia, you won’t be able to have a ZAR and AUD wallet. You can only have a wallet that relates to the country you’re currently verified in.
Tip
Not sure how to withdraw your funds? No problem. Find out how to here.
Step 2: Change your country in Settings
Now that you’ve got no funds in your local currency wallet, you can go ahead and change your profile’s country setting. To do this:
Sign in to Luno
Go to Profile
Select Settings
Then select Country and change your country
Step 3: Contact our support team
Once you have a zero balance in your local currency wallet, you can embark on your journey towards verifying your account and getting a local currency wallet in your new country.
Get in touch with our support team to let them know that you’ve moved to another country.
That will set in motion a series of events:
First, we’ll confirm that your local currency wallet is empty and we’ll get your profile ready for the move
After that’s done, we’ll ask you to upload documents for your new country
Once we’ve received your documents, we’ll verify you for your new country.
You’ll receive a notification email to confirm when your account is ready to transact in your new country
Tip
Be sure to check which documents are required for citizens or for foreign residents in your new country.
Keep in mind
If you move to a country where Luno is not supported, we won’t be able to provide you with a wallet in that country’s local currency. However, you’ll still be able to keep your Luno account, and once we’re able to support that country - or you move to a country that we do support - we can set up a new local currency wallet for you there.