If you use the same authentication app for multiple accounts, make sure you’re using the 6-digit code specific to your Luno account.
One of the other most common reasons for two-factor authentication not working correctly is that the clock on your mobile phone is inaccurate. This can typically be resolved by following these simple steps:
On Android devices, enable Automatic Date & Time option on the system
Settings > Date & Time > Automatic Date & Time
(you can also try to set the time zone automatically)
On Apple devices, change time and date to Set automatically
Settings > General > Date & Time > Set Automatically
Need more help?
If you tried the steps above, and it still isn't working for you, we'll have to disable your 2FA so that you can set it up from scratch. We’ll ask you to send us a selfie with ID and note, just so that we can make sure it's really you.
We want to make this experience as smooth as possible for you, so for an example of what your selfie with ID and note should look like, please check out our help article here. When you've taken your selfie with ID and note, come back here and select DISABLE MY 2FA below.
Note
In addition to the selfie, a security call may be required. A Luno support team member may call you on the mobile number verified to your account.
Once we're 100% sure it's you requesting this, we'll disable the two-factor authentication on your account.