We're here to help!

If, for some reason, you can’t access your 2FA authentication app, and you’re not able to log into your Luno account, you can recover your account in a few easy steps:

Here's how

1. On the sign-in screen, enter your email and password, or your social account

2. On the Enter your 2FA code screen, select Having trouble?

3. Select I can’t access my authentication app from the options that slide in from below

4. On the Account recovery screen, select Next

5. Confirm your Luno password on the next screen, and select Next

6. Confirm your email address, and select Next

7. We’ll send you an email with a 4-digit confirmation code. Enter the code on the Check your email screen

8. Enter your identity number on the next screen, and select Next

9. Confirm your existing mobile number, and select Next

   Note

   Remember to enter your number with your country code

10. We’ll then send you an SMS with another 4-digit code. Enter the code on the Check your SMS screen, and select Next

We’ll get notified of your request to disable the 2FA on your account, and will be in touch to let you know when it’s done. You can then set it up from scratch.