Since Luno was founded in 2013, it's been our mission to put the power of crypto in everyone’s hands.
Throughout our history, we’ve always prioritised offering the best services and products to you in a responsible and safe way.
In light of recent market events, we’ve carefully reviewed the ongoing benefit of our Savings Wallets and have concluded that the current market is not significant or stable enough to offer Savings Wallet services in a way that meets our rigorous standards.
For this reason, we’ve made the decision to discontinue Savings Wallets for all Luno customers.
All Savings Wallets have been closed as of 1 December 2022 and any cryptocurrency that was held in a Savings Wallet will be moved to your primary crypto wallet, including all interest earned to date.
This has not impacted any customer's ability to buy, sell or store cryptocurrency with Luno in any way. All other services continue to operate as normal.
We look forward to introducing you to some exciting new products in the coming weeks.
Frequently asked questions
All funds in your Savings Wallets have been transferred into your normal, transactional crypto wallets. For example, if you had a Bitcoin Savings Wallet, you’ll see that Bitcoin was transferred into your BTC wallet on 1 December 2022.
Yes, interest for November was paid out and included in the balance transferred to your crypto wallets.
Please reach out to our support team and let us know:
Which Savings Wallet(s) you’d like a statement for
What time period the statement should cover
We’ll be happy to provide you with a statement for any Savings Wallets you had. The statement will show your transfers in, transfers out, and interest earned.