Millions of customers around the world trust us to keep their cryptocurrency and their information safe. This is a tremendous responsibility that we take very seriously.
Here’s what we’re doing to protect your personal information.
Encryption and access control
All personally identifiable information, like your email address, mobile number, or bank account number, is encrypted and securely stored.
To go even further to protect you, all access to this information is logged and strictly controlled on a need-to-know basis, and only certain Luno employees are able to access it.
Site, service & staff
Whenever you communicate with us, those conversations between you and our support team happen on SSL-secured channels. Wherever you see “https” in the URL bar, it’s a good indicator that you’re safe to exchange sensitive information with us. Our encryption software ensures we keep all data communication private.
No individual has direct access to customers’ money. Regular financial and security auditing ensures that your money is always safe and fully accounted for.
All our employees pass a background check, receive security training, and are required to adhere to the company security policy.
Why we collect information and keep it safe
This is known as a KYC or Know Your Customer process. When you provide us with this information, we use it to check you are who you say you are. Once this is determined to be authentic, your information is securely stored, as per our Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
We regularly review and implement up-to-date technical and organisational security measures when checking your personal data to make sure it’s safe and remains that way.
Some parts of this process are automated, while others are manual. But your information is always respected and securely stored. We’re also unlikely to access this personal data after the verification process. And of course, we comply with local data protection laws at all times.
Our promise to you
We value your trust and work hard to ensure all your information is safe. Our team is trained to handle personal data securely and with the utmost respect.
We never share your information with third parties except in the limited circumstances explained in our Privacy Policy, including where you have given us your consent or we are required to do so by law.
Tip
Visit our Security page to learn more about some of Luno’s security measures.