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How do I update my mobile number?

Updating the mobile number linked to your Luno account is easy to do by following a few simple steps.


Here’s how


Step 1: Change your number

  1. Sign in to your Luno account using your two-factor authentication code, if you have 2FA enabled

  2. Select Profile from the menu, and then Settings

  3. Select Mobile number from the options

  4. If you have a trusted device, type in the new mobile number and select NEXT

  5. You’ll then need to enter the confirmation OTP, which will be sent to your new mobile number

Note

If you don’t have a trusted device, a pop-up will display asking if you still have access to your old mobile number

  • If you do, select YES and proceed

  • If you don’t, select NO and you’ll proceed to account recovery

Tip

If you’re updating your mobile number on the web, select the three small dots  on the right-hand side of your verified mobile number, and then Change.


Step 2: Authorise the change

  1. On the Profile screen, select AUTHORISE under your notifications. You’ll receive an authorisation link via either:

    • Push notification - if you have a trusted device

    • or SMS - to the existing mobile number on your account

  2. On the authorisation screen, select YES, CHANGE NUMBER to approve the request

Success! You've updated your mobile number.


Account recovery

If you don’t have a trusted device and no longer have access to your old mobile number, you can use account recovery to change your mobile number.

  1. When selecting Mobile number from your Settings, a pop-up will display asking if you still have access to your old mobile number

  2. Select No

  3. You’ll be taken to Account recovery so that you can update your mobile number

Note

You’ll need access to your primary email and you’ll be required to confirm details associated with your account. It takes 48 hours for the mobile number change through account recovery to take effect. This is an additional security measure to ensure that it's actually you requesting the update.

If you receive an email notification, and you haven't requested the mobile number change, please report it to us immediately.

If you’re unable to change your mobile number using any of the steps listed above, get in touch with our support team here.

Tip

Want to know how to update your other personal details? No problem! Find out how to update your email address here and how to update your password there.

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